About us

Privacy Policy

GDPR is here!

We've updated our Privacy Policy

Countrywide Money is committed to ensuring that we look after your data and, in light of the new General Data Protection Regulation (GDPR) rules, we've updated our Privacy Policy to reflect this.

We want you to know why we collect your data, what we do with it, and what control you have over this - as a valued customer , we want you to be 100% clear on your rights over your data, so that you can be reassured that it's in safe hands.

Please take five minutes to read over our new Privacy Policy online (which comes into effect Friday 25th May 2018) - nothing will change with regards to the service or communications you have received from us after this date, and by continuing to receive our courtesy calls and emails on or after that date you are acknowledging and agreeing to our updated Privacy Policy.

However, if you don't want to hear from us anymore, we'll be sad to see you go, but we understand. Just click This email address is being protected from spambots. You need JavaScript enabled to view it. and you'll no longer hear from us.

Thank you for being part of what we do at Countrywide Money. From our partners across the country, to our National Mortgage Advisers, we've achieved so much in recent years, and you are part of that. That's why we have updated our policies to ensure we are transparent and fair with you and to show you we are taking every step to look after you and your data.

The Countrywide Money Team

 

The Privacy Policy forms part of the terms, conditions and provisions of the Site and specifically forms part of these terms and conditions of use. Your use of the Site constitutes your acceptance of these terms and conditions and the Privacy Policy as amended from time to time.

By using the Site you give consent to the use of your information as set out in this Privacy Policy. Our Data Protection Licence number is PZ3344510.


1. The information we collect and how we use it

1.1 When you register for certain services via the Site we need to know your name, address and other contact details. We may (at a later stage) need to know more about you to provide some of the services offered in connection with the Site. If you do not register for services via the Site and only visit the Site then the activities and terms outlined in clauses 1.3, 2 and 5 apply to you.

1.2 We gather this information to allow us to provide you with the appropriate service. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the service we provide to you. Your information may also be transferred or forwarded to other members of Countrywide Money Limited or its group for administration, marketing or information gathering and similar purposes.

1.3 The services provided through the Site may be supplied by third parties and therefore we will pass on to the relevant party the information it requires in order to fulfil your needs. In order that we are able to monitor usage of the Site, supplier performance and customer satisfaction these third parties will pass certain information such as fulfilment and complaints data back to us. In addition, third parties who provide content or functionality through the Site or via links from the Site may require information to be collected on the Site or via links from the Site or may pass such information back to us. In such instances all information received will be subject to the terms of the relevant third party privacy policy (in cases where they receive information) or this Privacy Policy (in instances where we receive information).

1.10 Countrywidemoney.co.uk would also like to keep you informed (by telephone, post or e-mail) of selected products and services available from us. If you would prefer not to receive this information from us please let us know by either sending an e-mail message to This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to us at our registered address.


2. Our use of Cookies

2.1 A cookie is a small piece of information that a site puts on your hard disk or stores in your computer’s memory so that it can remember something about you at a later time. It is a mechanism that allows the server to store its own information about a user on the user’s own computer. This is because each request for a web page is independent of all other requests, so the web page server has no memory of what pages it has shown you or anything about your previous visits. A cookie records your preferences when using a particular site, ensuring that you are not shown the same information and/or are only shown information you have stated that you are interested in. In order to use the Site you agree to let cookies be saved as they are an important part of navigation of the Site.

2.2 We or our third party advertisers may also use cookies to monitor the effectiveness of advertising on the Site.


3. How we protect your information

3.1 The Internet is not a secure medium and as such you acknowledge and agree that Countrywide Money Limited shall not, to the fullest extent permitted by law, be liable to you for any unauthorised user, distribution, damage or destruction of personal data. However we take security issues very seriously. Some of the relevant security procedures are described in this policy.

3.2 Firewalls are used to attempt to block unauthorised traffic to the servers and the actual servers are located in a secure location that can only be accessed by authorised personnel.

3.3 We also aim to keep your information confidential. Our internal procedures cover the storage of, access to and disclosure of your information.


4. Updating your details

4.1 If any of the information that you have provided to countrywidemoney.co.uk changes, for example if you change your e-mail address or name please let us know the correct details by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or update your information by going to the menu item Folder.


5. Your consent

5.1 BY SUBMITTING YOUR INFORMATION YOU GIVE YOUR UNCONDITIONAL CONSENT TO THE USE OF THAT INFORMATION AS SET OUT IN THIS POLICY. Continued use of the service will signify that you agree to the policy.

5.2 Where in any case you provide information about individuals other than yourself you warrant that you have obtained that person’s consent to the use of such information.


6. How to contact Countrywide Money Limited

6.1 We welcome your views about the Site and our Privacy Policy. If you would like to contact us with any enquires or comments please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

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